Returns Policy
Biosmetics Product Deliveries & Returns
Biosmetics Australia aim to deliver products of the highest quality. For same-day dispatch of Express Overnight Shipping parcels, please complete online orders prior to 1.30pm AEST Monday to Friday. Order received after this time cannot be guaranteed to be shipped on the same day. Express Post Parcels can usually be expected on the next business day to all major cities.
As we rely on Australia (and overseas) Postal Providers for our product delivery, there are occasionally unexpected delays that are beyond our control. For real-time tracking of your order, please visit http://auspost.com.au/track entering tracking reference provided by (automated) email for dispatched orders. Once an order has been posted with and accepted by Australia Post, Biosmetics Australia is no longer liable for the order.
Due to issues of hygiene, Biosmetics Australia cannot accept returns of product after packaging has been opened. If you decide to return an unopened package, you can be credited with the purchase price, less any freight charges. We request you contact Biosmetics Australia within seven (7) days of receipt of goods to arrange a return.
Use of Products
Buyer acknowledges, accepts and agrees that:
(A) Use of products sold by Biosmetics Australia must be used with great care to prevent an accidental injury, especially when performing work near an individual’s eye and (B) There is associated danger with the application of eyelash extensions that may include injury to a individual’s eye.
Change of Mind
Biosmetics Australia does not provide any refunds for a ‘Change of Mind’.
Please choose carefully as refunds are not provided where you have simply changed your mind, made an incorrect product selection or that you have simply found the same or similar goods elsewhere. We highly recommend that you carefully review any item descriptions before adding them to your cart and proceeding with ordering.
We are unable to refund or exchange goods for Change of Mind or for errors you have made in your order. A Credit Coupon / Voucher Code will normally issued that can be redeemed for future use with online purchases once a product has been returned We may, at our discretion, allow a return for store credit or exchange product on a case-by-case basis, provided that the item in question is:
- Returned within 7 days of order being received by Australia Post.
- Not used or opened (with original packaging).
- Not damaged in any way & returned in resalable condition.
