Lash and Brow Tinting FAQ
Lash & Brow Tinting FAQ’s. Here we hope you will find answers to any Frequently Asked Questions for use of the Intensive Eyepearl Eyelash and Eyebrow Tinting Products and Activator Range.
FAQ’s
Is Lash & Brow Tinting Safe?
Yes, when performed correctly, lash and brow tinting is a safe procedure.
How long does the tint usually last?
Eyelash and Eyebrow tints will normally last from four to six weeks, depending on the clients aftercare and environment.
Can anyone get Eyelash And Eyebrow Tinting done?
Most people can get lash & brow tinting services however it is important for the Therapist to perform a Patch Test before the procedure to avoid allergic reactions.
Can I tint my own lashes and brows at Home?
We do not recommended tinting your own brows and lashes as it can be dangerous and could damage either lashes or brows if done incorrectly..
Below we hope to cover any other frequently asked questions relating to products and services provided from our online platform:
Shipping Information
What Shipping Methods Are Available?
Biosmetics Australia aim to deliver products of the highest quality. All products are normally shipped by Australia Post. As we rely on Australia Post for our deliveries, there are occasionally unexpected delays that are beyond our control.
Please note that in most cases (unless you have selected), we do not require a signature for delivery of parcels. Once the order has been accepted by Australia Post Biosmetics Australia is no longer liable for the order.
How Long Will It Take To Get My Package?
For all orders received by 2pm AEDT weekdays, parcels are normally shipped out on the same day. For orders received after this time, processing is normally completed on the next business day.
For Urgent Orders please contact us to ensure your delivery receives priority attention. To check service and delivery times to your own postcode from our location (NSW 2042), please visit this link.
Do You Ship Internationally?
Check your shipping destination from our cart or checkout page. To check delivery times and costs to your own location please visit the International Postage Guide online from Australia Post.
Ordering Information
What Payment Methods Are Accepted?
We accept all major credit cards via our safe & secure online PayPal Gateway. This safely transfers your encrypted credit card payment where we also receive immediate notifications for prompt order processing. For all other payment method, these can be selected during Online Checkout.
Is Buying On-Line Safe?
Absolutely! Our online check for Credit Card Payment is regularly updated and fully integrated with Stripe, ApplePay, GooglePay and PayPal gateway software which will safely and securely accept all major credit or debit cards.
Payment & Returns
How do I place an Order?
Simply add items to your cart and select the Checkout option. You will need to provide certain contact information for your order before proceeding to our fast, safe & secure PayPal Checkout using any Credit Card. During the Checkout process, other payment options can also be selected including Bank Transfer or Cash on Collection…
Do I need an account to place an order?
Site users can either checkout as a guest or create an account. By creating an account you may from time to time receive special promotions and offers by email or other methods with this being optional on registration of account.
Who should I to contact if I have any queries?
Please contact us using details found on the contact page of our website.
How Can I Cancel Or Change My Order?
Please note that we do not provide refunds for a ‘change of mind’. A credit coupon or voucher code will normally issued via email that can be redeemed for future use with online purchases. Once your order has been paid online we accept additions & amendments and suggest calling us with any request as orders are usually shipped out on the same day as they are received.
How Do I Track My Order?
For real-time tracking of your order, please visit http://auspost.com.au/track entering tracking reference provided by (automated) email for dispatched orders.
How Can I Return a Product?
We request you contact Biosmetics Australia within seven (7) days of receipt of goods to arrange a return of product. Please note that we do not provide refunds for a ‘change of mind’.
Due to issues of hygiene, Biosmetics Australia cannot accept returns of product after packaging has been opened. If you decide to return an unopened package, you can be credited with the purchase price, less any freight charges.
